I'm inclined to give 5-stars to any customer service person, or on an app, because they get dinged for anything less than 5-stars. I used to work at AT&T many years ago, and any rep who got less than a 5 had to be "counseled" (i.e. why are you doing a poor job with customers, when they clearly weren't). I considered a 4 to be a B+ (still…
I'm inclined to give 5-stars to any customer service person, or on an app, because they get dinged for anything less than 5-stars. I used to work at AT&T many years ago, and any rep who got less than a 5 had to be "counseled" (i.e. why are you doing a poor job with customers, when they clearly weren't). I considered a 4 to be a B+ (still very good), but that's not how the higher-ups viewed it.
I hear people say, "There's always room for improvement...I never give 5's." You are now adversely impacting people's potential employment. If they got the job done, give them their 5 and go on your merry way...you're not a professor, so don't establish a grading curve.
I'm inclined to give 5-stars to any customer service person, or on an app, because they get dinged for anything less than 5-stars. I used to work at AT&T many years ago, and any rep who got less than a 5 had to be "counseled" (i.e. why are you doing a poor job with customers, when they clearly weren't). I considered a 4 to be a B+ (still very good), but that's not how the higher-ups viewed it.
I hear people say, "There's always room for improvement...I never give 5's." You are now adversely impacting people's potential employment. If they got the job done, give them their 5 and go on your merry way...you're not a professor, so don't establish a grading curve.