This isn't the insurance industry's fault, and it wasn't a *huge* bill or anything, but: Last year, I had to spend a couple dozen hours over a few months trying to figure out why I got fully billed for a dermatology sample apparently being sent to a third-party diagnostics lab well outside my area of coverage. Turns out, the dermatologis…
This isn't the insurance industry's fault, and it wasn't a *huge* bill or anything, but: Last year, I had to spend a couple dozen hours over a few months trying to figure out why I got fully billed for a dermatology sample apparently being sent to a third-party diagnostics lab well outside my area of coverage. Turns out, the dermatologist had just failed to update her NPI from when she lived and practiced in a different state, so even though the sample almost definitely didn't leave the state, it got charged as being several states away. The dermatologist and her office staff were pretty awful about the whole thing; I had to casually remind them about their duty to update the NPI and the potential penalties for not doing so just to get them to send the bill back through
This isn't the insurance industry's fault, and it wasn't a *huge* bill or anything, but: Last year, I had to spend a couple dozen hours over a few months trying to figure out why I got fully billed for a dermatology sample apparently being sent to a third-party diagnostics lab well outside my area of coverage. Turns out, the dermatologist had just failed to update her NPI from when she lived and practiced in a different state, so even though the sample almost definitely didn't leave the state, it got charged as being several states away. The dermatologist and her office staff were pretty awful about the whole thing; I had to casually remind them about their duty to update the NPI and the potential penalties for not doing so just to get them to send the bill back through